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Arrival GuidanceArrival Support Guidance
Arrival coordination preferences at Jeddah or Madinah airports can be requested to assist guests with ground transport connections.
Guest Assistance & Hospitality Guidance
Guest Assistance & Hospitality Guidance
in Makkah & Madinah
Ziyara Hospitality assists guests by communicating special preferences, mobility requests, and group accommodation needs to partner hotels and local service providers.
ℹ Note:Concierge and assistance preferences can be requested and are subject to hotel and service provider confirmation.
Guest Assistance Capabilities
Communicating Your Journey Preferences
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Family SupportFamily & Group Preferences
Adjoining room preferences and group coordination details can be communicated to partner hotels upon request.
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Mobility AssistanceElderly & Mobility Preferences
Mobility assistance preferences including wheelchair requests and step-free room location preferences can be requested and are subject to hotel and provider confirmation.
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Guest AssistancePersonal Guest Assistance
Personal assistance requests regarding room preferences, luggage guidance, and general stay information can be coordinated with host hotels.
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Historical VisitsZiyarat Site Coordination
Coordination for visits to historical and sacred sites around Makkah and Madinah can be arranged upon request.
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Travel AssistanceTravel Document Guidance
General informational guidance regarding Nusuk permits and travel documentation requirements.
Mobility & Accessibility Requests
Requesting Support for Family & Elderly Guests
Traveling with elderly relatives requires advance communication of preferences such as elevator proximity, step-free access, and wheelchair requests. We help communicate these preferences to hotel partners and transport operators.
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Wheelchair Requests
Requesting local wheelchair assistance options through authorized providers.
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Elevator Proximity
Requesting hotel room placements near elevators for step-free access.
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Adjoining Rooms
Communicating family room configuration preferences to hotels.
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Luggage Assistance
Requesting luggage assistance with hotel concierge desks upon arrival.
Consultative Support
Ready to Share Your Travel Preferences?
Contact our travel team to share your family, mobility, or stay preferences for personalized guidance.